Cylex™ Inc. :: Customer Satisfaction Survey

Patient Information

Customer Satisfaction Survey

Tell Us About Your Experience with ImmuKnow and Cylex…

At Cylex, your opinions guide us in the continual refinement of products and services.

By sharing your opinions, our service and technical teams have the tools they need to respond better – and faster – to your needs.

Please take a moment to complete this brief survey:

Select the rating that describes your opinion of each statement
Click “Submit” to complete the survey

The information you provide is confidential and not used for telemarketing purposes.

Thank you for participating!

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E-Mail Address (Optional)

Question 1. Select your use of ImmuKnow	Testing On-Site/In-House Sending Out the Test

Question 2. Please rate ImmuKnow for various factors on a scale of 5 to 1, where 5 is "excellent" and 1 is "poor."
Ease of Use	5 (excellent) 4 3 2 1 (poor)

Reliability	5 (excellent) 4 3 2 1 (poor)

Time to Complete Test	5 (excellent) 4 3 2 1 (poor)

Ability to Monitor Immune Function	5 (excellent) 4 3 2 1 (poor)

Ability to Detect Cell-Mediated Immunity	5 (excellent) 4 3 2 1 (poor)

Trending of Patient Results	5 (excellent) 4 3 2 1 (poor)

Provides Additional Biomarker Information for Patient Status	5 (excellent) 4 3 2 1 (poor)

Provides Individualized Cellular Immunity Information	5 (excellent) 4 3 2 1 (poor)

Question 3. Do you have a protocol for ImmuKnow use?	Yes No Not applicable

Question 4. If “yes,” how many times do you test during the first 90 days after transplant?	0-3 times 3-5 times 5-10 times Something else Not applicable

Question 5. Do you take a pre-transplant ImmuKnow value?	Yes No Not applicable

Question 6. Please indicate whether ImmuKnow...	Greatly exceeded your expectations Slightly exceeded your expectations Met your expectations Fell slightly short of your expectations Failed to meet your expectations

Question 7. Based on your experience with ImmuKnow, would you consider using it again?	Definitely would Probably would Probably would not Definitely would not Not sure

Question 8. Would you recommend ImmuKnow to another hospital/clinician?	Definitely would Probably would Probably would not Definitely would not Not sure

Question 9. Please rate your overall satisfaction with Cylex Customer Care when calling directly to Cylex or receiving on-site technical support.	Excellent Very good/Very satisfied Good/Basically satisfied Fair/Basically dissatisfied Poor/Very dissatisfied Not Applicable
If dissatisfied, why?

Question 10. Please rate your overall satisfaction with Cylex Sales representatives, if applicable.	Excellent Very good/Very satisfied Good/Basically satisfied Fair/Basically dissatisfied Poor/Very dissatisfied Not Applicable
If dissatisfied, why?

Question 11. Please rate your overall satisfaction with other members of the Cylex organization, if applicable.	Excellent Very good/Very satisfied Good/Basically satisfied Fair/Basically dissatisfied Poor/Very dissatisfied Not Applicable
If dissatisfied, why?

Question 12. What do you like best about ImmuKnow?

Question 13. What do you like least about ImmuKnow?

Question 14. What do you like best about Cylex?

Question 15. What do you like least about Cylex?

Comments (Optional)

We Illuminate Immunity to Improve Health™

8980-I Old Annapolis Road, Columbia, MD USA 21045 • Tel 888.33.CYLEX • Fax 410.964.0367 • MD and International 410.964.0236
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