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International: Orders
Email and Fax Orders
Send a copy of your Purchase Order (PO) to request an order
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Telephone Inquiries
Contact Cylex™ Inc. with technical and other service inquiries
- Monday-Friday, 8:30AM to 5:00PM, Eastern Standard
Time
- Email: contact@cylex.net
- Phone: (+011) 410.964.0236, option 2
- Toll-free: 888.33.CYLEX, option 2
Help Us Fill Your Order Immediately
Please provide this important information with your request for an
order:
- Purchase Order (PO) number
- Shipping and Billing addresses
- Contact name and phone number
- End User name and phone number
- Catalog Item number, description and quantity
of products ordered
Cylex accepts International Wire Transfers, Visa
and MasterCard. |
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Current Price List
Contact a Customer Care representative (contact@cylex.net)
Payment Terms
Payment is due within 30 days following the invoice date.
Standard credit reference information may be required for orders on
account.
Please send your check in U.S. dollars (USD) to:
Cylex™ Inc.
8980-I Old Annapolis Road
Columbia, MD USA 21045
Shipping
Frozen and refrigerated
products are shipped to international customers Friday via priority
air delivery service, with shipping charges added to the invoice. Products
that require freezer blocks will incur additional shipping charges.
Cylex does not ship with dry ice.
Products not requiring special temperature conditions will be shipped
via air delivery service, with shipping charges added to the invoice.
Warranty
Cylex warrants that all
products will perform according to established product specifications
and will conform to the quantity and contents stated on the label for
the duration of the stated shelf life when used according to the package
insert.
This warranty does not apply if any alterations are made to the kit
contents or reagents outside Cylex, or if product is used outside of
the specific procedures in the package insert. Cylex is not liable
for any product after the stated expiration date, nor for any product
misused or unusable due to improper storage or handling.
Cylex makes no other warranties, expressed or implied, beyond the established
product specifications. Cylex reserves the right to change its products,
prices and services at any time.
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