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Health Care Professionals/Laboratory:
Orders
For international
orders, please click here.
Email and Fax Orders
Send a copy of your official Purchase Order (PO) to request an order
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Telephone Inquiries
Call Cylex with technical and other service inquiries
- Monday-Friday, 8:30 am to 5:00 pm, Eastern Standard Time
- Phone: 410.964.0236, option 2
- Toll-free: 888.33.CYLEX, option 2
Email Inquiries
Email Cylex with technical and other service inquiries
Help Us Fill Your Order Immediately
Please provide this important information with your written request
for an order:
- Copy of official purchase order
- Shipping and billing addresses
- Contact name and phone number
- Name, phone number and department of end user
- Catalog Item number, description, quantity
and unit price of products ordered
- Tax exemption certificate, if your order is not taxable
Cylex accepts Electronic Fund Transfers (EFT),
Check, Visa, and Mastercard. |
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Shipping
Frozen and refrigerated products
are shipped to customers Monday through Thursday via overnight air delivery
service, with shipping charges added to the invoice.
Products that require ice bricks will incur additional shipping charges.
Products not requiring special temperature conditions will be shipped
via air delivery service, with shipping
and handling charges added to the invoice.
Warranty
Cylex warrants that all products will perform according to established
product specifications and will conform to the quantity and contents
stated on the label for the duration of the stated shelf life when used
according to the Package Insert.
This warranty does not apply if any alterations are made to the kit contents
or reagents outside Cylex, or if product is used outside of the specific
procedures in the Package Insert. Cylex is not liable for any product
after the stated expiration date, nor for any product misused or unusable
due to improper storage or handling.
Cylex makes no other warranties, expressed or implied, beyond the established
product specifications. Cylex reserves the right to change its products,
prices and services at any time.
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